Information We Collect And How We Use It
Information You Give Us
When you purchase a product from Kinetic Concepts you provide such personal information as: (i) first and last name; (ii) billing address; (iii) e-mail address; (iv) phone numbers; and (v) credit card account number. We collect all or some of this information on the pages where you create your personal account, and at other locations. This allows us to process and fulfill your order and to provide you with the best possible customer service. When you submit a review, testimonial, inquiry, comment or survey response with regard to such things as Kinetic Concepts' products, services or when you register to use areas such as message boards, blogs, Ask Our Expert, User Reviews or other member communities, we request your name, address and email address. We also may ask you for information related to your health and physical condition. This information will be used to provide you with articles and other materials that may be of interest you, and which you may find useful. We do not provide you with medical advice, and nothing stated or presented on our site is intended to be a substitute for professional medical advice, diagnosis, or treatment. We may use the information we collect to tailor your experience at our site. We may also monitor customer traffic patterns and site usage to help us develop and improve the design and layout of the site.
We may also use the information for such things as notifying you about Kinetic Concepts' products and services, changes to the website, promotional updates and special offers. We occasionally make our customer list available to companies whose products and services you may find of interest.
We receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies" (see below) and we obtain certain types of information when your Web browser accesses our site. A number of companies offer utilities designed to help you visit websites anonymously. Although we will not be able to provide you with a personalized experience at our site if we cannot recognize you, we want you to be aware that these tools exist.
Internet Protocol (IP) Address
Kinetic Concepts uses your IP address to help diagnose problems with our server, and to administer our website. Your IP address is used to help identify you and to gather broad demographic information. When visitors request pages from the Kinetic Concepts website, our servers log the visitors' IP addresses. We do not link IP addresses to personally identifiable information. This means that a visitor's session will be logged, but the user will remain anonymous to us.
Kinetic Concepts uses Secured Sockets Layer (SSL) technology to ensure the privacy of your personal information. When you make an online purchase, our advanced security technology encrypts or scrambles your personal data (including your name, delivery and e-mail addresses and credit card number) before it is sent to us, making it virtually impossible for anyone other than Kinetic Concepts to read it. To further protect your information, we utilize state of the art back-end systems and restrict employee access to your information. Unless specifically authorized by you, no outside party is able to access or receive any of your personal customer information.
To make sure you are accessing our secure server before you submit personal financial information, look at the lower left corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), the SSL is active. To double-check for security, look at the location line or your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https." Some browser versions and some firewalls do not permit communication through a secure server like the ones we use at Kinetic Concepts. If for any reason you cannot access the secure server, please feel free to contact us at 845-802-4433. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer. Kinetic Concepts wants you to feel completely comfortable. If you have more questions about our security systems, or feel more comfortable ordering by phone, please call 845-802-4433 we will be happy to help you.
Disclosure of Information to Outside Parties
Except as noted below in this section, Kinetic Concepts will, in some cases, share with or sell your personal information to advertisers, sponsors, partners or other third parties. Under no circumstances will Kinetic Concepts collect or distribute your personal information in any form, or use your information for our own marketing or promotional purposes, without your knowledge and consent.
We sometimes employ other companies and individuals to perform functions on our behalf. Examples include sending Kinetic Concepts e-mail updates and newsletters, analyzing data, providing marketing assistance, processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
We occasionally make our customer list available to companies whose products and services you may find of interest.
Kinetic Concepts may provide aggregate statistics about customers, sales, traffic patterns, and related site information to third parties.
Protection of Kinetic Concepts and Others
Links to/from Other Sites
Our site may contain links to other websites that are operated by third parties. Other sites may also reference or link to our site. Kinetic Concepts is not responsible for the privacy practices or the content of those other sites.
We are committed to protecting the privacy of children. You should be aware that this site is not intended or designed to attract children under the age of 18. We will never knowingly request personally identifiable information from anyone under the age of 18 without prior verifiable parental consent.
Kinetic Concepts fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the rights to release information about individuals who we believe are in violation of our content guidelines, and to report to law enforcement agencies any activities that we reasonably believe to be unlawful.
What Choices Do You Have?
As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of certain areas of the Kinetic Concepts website.
The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, some areas of the site will not function properly if you do so.
Some companies offer utilities designed to help you visit websites anonymously. Although we will not be able to provide you with a personalized experience at our site if we cannot recognize you, we want you to be aware that these tools exist.
You can check, correct, update, or delete your personal information online, or by contacting us by telephone at 845-802-4433, by email, or by mail at Kinetic Concepts, LLC, 324 Washington Ave, Kingston, NY 12401. Change of email address or a request for deletion takes approximately ten (10) business days.